Our Privacy Policy
Effective Date: March 11, 2026
LiteHouse Services Group LLC (“LiteHouse,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and services.
Information We Collect
We receive, collect and store any information you enter on our website or provide us in any other way. This may include:
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Internet Protocol (IP) address used to connect your computer to the Internet
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Login information
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Email address
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Password
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Computer and connection information
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Purchase history
We may use software tools to measure and collect session information, including:
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Page response times
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Length of visits to certain pages
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Page interaction information
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Methods used to browse away from the page
We also collect personally identifiable information including:
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Name
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Email address
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Phone number
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Communications
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Payment details (including credit card information)
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Comments
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Feedback
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Product reviews
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Recommendations
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Personal profile information
When you conduct a transaction on our website, we collect personal information you provide such as your name, address, phone number, and email address.
Your personal information will only be used for the purposes described in this policy.
SMS Communications
If you provide your mobile phone number and opt in to receive text messages, LiteHouse Services Group LLC may send SMS communications related to our services.
These messages may include:
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Appointment confirmations and reminders
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Inspection scheduling updates
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Paperwork reminders
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Responses to customer inquiries
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Service notifications and follow-ups
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Occasional promotional offers or service updates
Message frequency varies depending on appointment activity but is typically 2–5 messages per appointment cycle.
Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP, and you may request assistance by replying HELP.
Mobile information will not be shared with third parties for marketing purposes.
How We Use Information
We collect both Non-Personal and Personal Information for the following purposes:
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To provide and operate our services
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To provide customer assistance and technical support
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To communicate with visitors and users regarding services, appointments, or updates
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To send service-related notices and promotional messages
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To create aggregated statistical data that helps improve our services
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To comply with applicable laws and regulations
Data Storage
Our company website is hosted on the WordPress platform. WordPress provides us with the online platform that allows us to provide our services and accept bookings.
Your data may be stored through WordPress data storage, databases, and related applications. These systems store your data on secure servers behind a firewall.
Payment Security
All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. This is a joint effort of brands such as Visa, MasterCard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our business and its service providers.
Communications
We may contact you to:
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Notify you regarding your account
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Troubleshoot problems
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Resolve disputes
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Collect fees or payments owed
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Poll your opinions through surveys or questionnaires
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Send updates about our company
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Enforce our agreements or comply with applicable laws
For these purposes we may contact you via:
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Email
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Telephone
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SMS text messages
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Postal mail
Third-Party Data Sharing
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
SMS opt-in and mobile phone numbers collected for SMS communications will not be shared with any third parties or affiliates for marketing purposes.
Withdrawing Consent
If you do not want us to process your data anymore, please contact us at:
Email: inspections@litehouseinspect.com
Mail:
LiteHouse Services Group LLC
7346 Whispering Way
Cincinnati, OH 45241
Privacy Policy Updates
We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon posting on the website.
If we make material changes to this policy, we will notify users here so that you are aware of:
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What information we collect
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How we use it
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Under what circumstances, if any, we disclose it
Accessing or Updating Your Information
If you would like to access, correct, amend, or delete any personal information we have about you, please contact us:
Email: inspections@litehouseinspect.com
or by mail at:
LiteHouse Services Group LLC
7346 Whispering Way
Cincinnati, OH 45241
